John Woolf, PT, is out to change healthcare and not with any amazing technical breakthroughs. Rather, John is determined to change the practitioner’s mindset and redirect their focus on the patient (not their evidence-based care they provide) and aligning with the patient. By doing so, John has learned that patients are more engaged in their therapy – attending their PT sessions, following instructions, decreasing the cancellation rates, staying with their therapy/therapist, and completing their Plan of Care! Optimal outcomes are thus more often seen when the provider is focused foremost on their relationship with the patient and not the care they provide. Today, we get to talk about one aspect of developing that relationship – solution-based language – focusing our questions and discussions on the solutions and not the problem that is presented. Great stuff!